Privacy Policy AceWin –
Your Data Secure, Your Privacy Protected

1. Introduction and Scope of Privacy Policy

AceWin ("we", "Platform", or "AceWin") values the trust you place in us when sharing your personal information. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data when you use the AceWin online entertainment platform.

This policy applies to all users of the AceWin platform, including website visitors, registered members, and users of the AceWin mobile app for Android and iOS. It also covers all your interactions with our customer support team and marketing communications.

We operate on the principle that your data belongs to you. We are only temporary custodians, using your information to deliver the best possible service — not for any purpose unrelated to your gaming experience on the acewin platform.

2. Types of Personal Data We Collect

AceWin collects your personal data through several channels. Below are the categories of data we collect and the purpose of each category:

We do not collect special sensitive data categories such as medical records, religious beliefs, or political views. Biometric data such as fingerprints is used locally on your device for login verification only and is never transmitted to or stored on acewin servers.

3. How and Why Your Data Is Used

AceWin uses your personal data solely for legitimate purposes related to the services we provide. Your data is used for:

• Account Processing: Creating and managing your acewin account, including the identity verification (KYC) required under platform regulations.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately in Malaysian Ringgit.
• Service Delivery: Providing access to games, win records, betting history, and all acewin platform features.
• Security and Fraud Prevention: Identifying, investigating, and preventing fraudulent activity, money laundering, and security breaches.
• Customer Support: Responding to your enquiries, resolving complaints, and providing the necessary technical assistance.
• Service Communications: Sending important notifications about your account, platform updates, and policy changes that affect you.
• Marketing (with consent): Sending promotions, bonus offers, and new game information — only if you have given consent to receive marketing communications.
• Platform Improvement: Analysing aggregate and anonymised usage patterns to improve the overall acewin user experience.

We never use your data for purposes unrelated to acewin services without obtaining your separate consent. Every use of data has a clear legal basis — whether to fulfil a contract, comply with a legal obligation, or serve a legitimate interest.

4. Data Sharing and Disclosure

AceWin does not sell your personal data to anyone. However, in the course of platform operations, there are limited situations where your data may be shared with approved third parties:

• Payment Providers: Required transaction information is shared with payment processors, banks, and e-wallet operators to enable deposits and withdrawals to be processed securely.
• Game Providers: The minimum data required for game delivery is shared with third-party game software providers who have signed strict data protection agreements with AceWin.
• Legal Compliance: We may disclose data to relevant authorities when required by law, court order, or a valid official investigation.
• Technical Services: Technical service providers such as cloud computing and analytics providers that act as data processors under acewin's instructions, subject to strict data protection agreements.

All third parties who receive your data are required to uphold data protection standards at least equivalent to acewin's own. We periodically audit these third parties to ensure ongoing compliance.

5. Data Security Measures

AceWin takes your personal data protection seriously. The security layers we have implemented include:

While we implement comprehensive security measures, no system can guarantee absolute 100% protection against ever-evolving cyber threats. We therefore encourage you to play your part in securing your account by using a strong password and never sharing your login details with anyone.

In the event of a data security breach affecting your privacy, acewin will notify you within 72 hours of becoming aware of the incident, in line with international data protection best practices.

6. Data Retention Period

AceWin retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. The following are general data retention guidelines:

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure.
• Financial Transaction Records: Retained for seven years in accordance with applicable financial and tax legal requirements.
• Support Communication Logs: Retained for two years for reference and dispute resolution purposes.
• Technical Data and System Logs: Retained for 90 days for troubleshooting and security purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

When the retention period expires or when you request data deletion, we will securely delete or anonymise your data using procedures that ensure it cannot be recovered.

7. Cookies and Tracking Technology

The acewin platform uses cookies and similar tracking technologies to enhance your experience. We use the following categories of cookies:

• Essential Cookies: Required for basic platform functions such as session verification and login. These cookies cannot be disabled as they are essential for platform operation.
• Performance Cookies: Collecting information about how you use the platform — for example, the most frequently visited pages — to help us improve our services. This data is collected anonymously.
• Functional Cookies: Remembering your preferences such as language, display settings, and game preferences to provide a more personalised experience.
• Analytics Cookies: Helping us understand aggregate usage patterns through approved analytics tools. Data collected is anonymised and not linked to your personal identity.

You can manage your cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality or your experience on the AceWin platform.

8. Your Privacy Rights

As an acewin user, you have the following rights regarding your personal data. We are committed to fulfilling every request within seven business days:

9. International Data Transfers

Parts of acewin's technical infrastructure may involve transferring data to servers located outside Malaysia. When such transfers occur, we ensure that:

• The recipient country has an adequate level of data protection
• Appropriate data transfer agreements have been established with all data recipients
• Appropriate technical and organisational measures are taken to protect your data during transfer and storage.
• Data is only transferred to parties with a legitimate need to access it

You may contact the AceWin support team for more information on the safeguards applied to specific data transfers if required.

10. Children's Privacy Protection

The acewin platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we become aware or suspect that personal data of a minor has been collected, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have registered on the acewin platform should contact our support team immediately via live chat for a swift resolution.

11. Amendments to This Privacy Policy

AceWin may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. When we make significant changes, we will:

• Sending email notifications to all registered members at least 14 days before changes take effect
• Displaying a clear notice on the acewin platform's home page
• Updating the "Last Updated" date at the top of this policy
• Maintaining an archive of previous versions of this policy, available upon user request

Your continued use of the acewin platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you have the right to close your account before they take effect.

12. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how acewin handles your personal data, our team is ready to assist through the following support channels:

• Live Chat: Live support available 24/7 via the live chat icon at the bottom corner of the acewin platform — average response time under 2 minutes.
• Email: Send your privacy enquiry to [email protected] — we respond within two business days.
• In Account: Log in to your acewin account and use the "Contact Us" function to submit data-related requests directly.

For official privacy rights requests such as data access, correction, or deletion, please clearly state the type of request along with your acewin account number to expedite the process. All requests will be acknowledged within 24 hours and resolved within seven business days.